Reprinted by permission of Houghton Mifflin Harcourt Publishing Company. If you use these elements as the basis of your negotiation, you'll be more able to find creative solutions to the problems you're trying to solve.
To use the principles of principled negotiation, you must be assertive.
If your answer to the task request is "no," then figure out how to say "yes" to the person at the same time.
Negotiation is simply the act of reaching agreement as to how you'll move forwards.
It's the process of communicating back and forth, and finally having all parties agree to a solution. Some people view negotiation as a game they have to win.
As we've discussed, saying "yes to the person and no to the task" may also mean negotiating different arrangements to accommodate the request in a different way.
To say "yes" to the person, first answer three main questions: High levels of trust and good communication are essential to this process.
This "soft" tactic is often the result of wanting to keep relationships friendly.